Data Protection Documents

Dk8 Privacy Policy – Personal Data Protection for Malaysian Members

We at dk8 takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026 PDPA 2010 Compliant SSL 256-bit
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SSL Encryption
256-bit
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PDPA Compliance
Malaysia 2010
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No Data Sales
To Third Parties
Full Right of Access
Your Data
⚙️
Full Control
By Members

dk8 respects the privacy of every individual using our platform and is committed to ensuring your personal data is handled with full integrity and transparency. This Privacy Policy details the types of data we collect, the purposes for which it is used, how we protect it, and the rights you hold as the owner of that data. If you have any questions after reading this document, the dk8 support team is available to assist you at any time.

This Privacy Policy applies to all users of the dk8 platform, including website visitors, registered members, and users of the dk8 mobile app on iOS and Android.
1. Personal Data We Collect

During platform operations dk8, we collect various types of personal data from you. This data is collected directly from you during registration and platform use, as well as automatically through standard tracking technologies. We only collect data that is strictly necessary for clear and legitimate purposes.

Data Category Example Information Collection Method
Personal Identity Full name, date of birth, identity card number Registration, KYC
Contact Information Phone number, email address, residential address Registration, account profile
Financial Data Bank account number, deposit and withdrawal records In-platform transactions
Usage Data Game records, betting history, login timestamps Automatic, platform system
Technical Data IP address, device type, web browser, operating system Automatic, cookies
KYC Documents Copy of identity card, passport, utility bill Uploaded by Members
dk8 does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law.
2. How We Use Your Data

The personal data we collect is used solely for legitimate purposes directly related to platform operations dk8. We do not use your data for any unrelated purpose without obtaining your consent first.

  • Account management: Creating, verifying, and managing your member account at dk8.
  • Service fulfilment: Processing deposits, withdrawals, and financial transactions securely.
  • Legal compliance: Conducting KYC processes, anti-money laundering (AML) measures, and fulfilling reporting obligations to the relevant authorities.
  • Platform security: Detecting and preventing fraud, abuse, and unauthorised access.
  • Communication: Sending you important notifications related to your account, promotions, and policy updates.
  • Product improvement: Analysing usage patterns to improve the overall user experience.
  • Customer support: Helping you resolve any issues or queries you encounter.
dk8 does not use your personal data for third-party advertising, does not sell your data to advertisers, and does not make automated decisions that significantly affect you without human review.
3. Sharing Data with Third Parties

Dk8 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, under certain legitimate circumstances, we may share your data with the following parties:

  • Payment service providers: To process deposits and withdrawals via DuitNow, FPX, Touch 'n Go, and other supported payment methods. These providers are bound by strict data protection agreements.
  • Gaming technology providers: Companies that provide casino, sports, and other entertainment platform services integrated with dk8. Only the minimum data required for gaming operations is shared.
  • Regulatory authorities and law enforcement: When required by law, court order, or official investigation by a competent authority.
  • Auditors and legal advisors: For compliance, accounting, and the protection of dk8's legal interests where necessary.

In all data sharing instances, we ensure that recipient parties are bound by confidentiality obligations equivalent to or stricter than the standards we adhere to.

4. Data Storage & Security Measures

The security of your personal data is the absolute priority for dk8. We implement multiple layers of technical and organisational protection to ensure your data remains secure from unauthorised access, loss, or misuse.

  • 256-bit SSL encryption: All data transmitted between your device and dk8 servers is protected with the same encryption used by major financial institutions.
  • Secure servers: Data is stored in data centres equipped with physical access controls, 24/7 monitoring, and automated backup systems.
  • Internal access control: Only dk8 staff with specific authorisation may access member personal data, and every access is logged and monitored.
  • Periodic security audits: dk8's security system is independently audited on a regular basis to identify and address any vulnerabilities.

Your personal data is retained for as long as your account is active or as needed for the stated purposes. After account termination, data is kept for the minimum period required by applicable law — typically 7 years for financial records — before being securely deleted.

In the event of any material data breach, dk8 will notify the affected members and the Personal Data Protection Commissioner of Malaysia within the timeframe required by law.
5. Cookies & Tracking Technologies

The dk8 platform uses cookies and equivalent tracking technologies to enhance the user experience, analyse platform performance, and personalise the content you see. Cookies are small text files stored on your device by your web browser.

  • Essential cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
  • Performance cookies: Helping us understand how users interact with the platform for continuous improvement.
  • Functional cookies: Remembering your preferences and settings so your experience feels personalised and comfortable.
  • Analytics cookies: Collecting aggregated platform usage data that cannot be linked to any specific individual.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the dk8 platform. The dk8 mobile app uses equivalent technologies to cookies for the same purposes.

6. Your Rights Over Personal Data

As a dk8 member and owner of your personal data, you have a range of rights protected under Malaysia's Personal Data Protection Act 2010. dk8 fully respects and facilitates the exercise of these rights.

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of inaccurate or outdated data through your account settings.

Right to Erasure

Request deletion of your data when it is no longer needed for its original purpose.

Right to Restriction

Request restriction of data processing under certain permitted circumstances.

Right to Portability

Receive your data in a structured, reusable format.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the dk8 support team via live chat or email. We will process your request within 30 business days of receipt.
7. Protection of Children & Young Persons

Platform dk8 is strictly for individuals aged 21 and above. We do not knowingly collect personal data from individuals below the specified age. Should we find that personal data of an underage individual has been collected without valid consent, we will take immediate steps to delete that data and close the account in question.

If you believe your child or someone under your care has registered an account at dk8 without authorisation, please contact our support team immediately so the appropriate action can be taken without delay.

8. Amendments to This Privacy Policy

Dk8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operating practices, legal requirements, or how we handle data. Any material changes will be communicated to members via their registered email and/or a notice displayed on the dk8 website prior to the effective date of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about our latest practices in handling your personal data. The most recent update date is always displayed at the top of this document.

Your continued use of the dk8 platform after the effective date of an updated Privacy Policy is deemed as your acceptance of the changes made.
9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The dk8 Data Protection Team is ready to assist you.

Live Chat
Available 24/7 via the chat icon in the dk8 platform or app.
Email
[email protected] — responded within 1 business day.

Why You Can Trust dk8 with Your Data

Privacy is more than a document to us — it is a core value that shapes every data-related decision we make every day.

Bank-Grade Encryption

All personal data and financial transactions are protected with the same 256-bit SSL encryption used by leading banks in Malaysia. No one can intercept your communications with dk8.

Full PDPA 2010 Compliance

Dk8 operates in compliance with the Malaysia Personal Data Protection Act 2010. All data collection and usage processes adhere to applicable local legal requirements.

No Personal Data Sales

Dk8 has never and will never sell, rent, or disclose members' personal data to advertisers or third-party marketers. Your data belongs entirely to you.

Data Control in Your Hands

You may access, correct, or request deletion of your personal data at any time through your account settings or by contacting the dk8 support team.

Regular Independent Audits

The dk8 security and privacy systems are periodically audited by independent parties to ensure data protection standards remain current and in line with industry best practices.

24/7 Privacy Support

The dk8 support team is available at all times to assist with any privacy-related queries. Every complaint or concern is taken seriously and resolved within the stipulated timeframe.

Your Data is Safe at dk8

Play with Confidence — Your Privacy is Fully Protected by dk8

Register your dk8 account today and enjoy an online entertainment platform that is not only financially secure, but also protects your personal data privacy to the highest standard.

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